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Our Policies

St. George’s Caye Resort Deposit/Payment/Refund Policies

We have developed the following reservation and payment policies that are very fair to you, our valued guest, as well as necessary and fair to our resort business.

For Individuals

Your reservation can be confirmed with receipt of a deposit equal to 30% of your total package cost.  If you need to cancel your reservation, ½ of your deposit (50%) will be refunded if your cancellation request is received by the resort in writing (email) 45 days or more prior to your scheduled arrival.

The balance of your package cost is due 45 days prior to your scheduled arrival.  If you need to cancel your reservation after full payment has been received by the resort, 1/3 of your total payment will be refunded if your cancellation request is received by the resort in writing (email) 14 days or more prior to your scheduled arrival.

Refunds are not available within 14 days of your scheduled arrival.  Refunds are not available for early departures.

Should the resort not be able to provide any of the diving or excursion services included in your prepaid package during your scheduled stay due to inclement weather, you will receive full credit for such services.

For Groups

Your Group Reservation will specify both minimums and maximums for number of lodging units and number of guests.  Your group reservation can be confirmed with receipt of a non-refundable deposit equal to 30% of your minimum total group package cost.

Four months (120 days) prior to your scheduled arrival, an additional payment equal to 40% of your of your total group package cost is due.  If you need to cancel your reservation, 30% of your total deposits received will be refunded if your cancellation request is received by the resort in writing (email) more than 60 days prior to your scheduled arrival.

The balance of your total group package cost is due two months (60 days) prior to your scheduled arrival.  If you need to cancel your reservation after full payment has been received by the resort, 25% of your total payment will be refunded if your cancellation request is received by the resort in writing (email) 30 days or more prior to your scheduled arrival.

Additional group participants may be added at any time subject to availability and approval at the discretion of the resort.  Refunds are not available within 30 days of your scheduled arrival.  Refunds are not available for early departures.